By using a call answering service, and putting customers through to speak to a real person, a company significantly reduces its risk of losing calls or upsetting their existing customers. Crucially, potential sales are also safeguarded.
By far the biggest downfall of an answering machine is missed opportunity. Indeed, recent statistics show that nearly 75% of the time, customers and potential clients will hang up if they hear an automated voice answering system. Realistically, in this climate, who can afford to miss that much business?
These statistics, though, are not really surprising, considering the message an answer machine sends to customers. It inadvertently tells them they are not important enough to warrant a human beings attention – thats not really the sort of message you would want your business conveying, is it?
Pros and cons of answering machines vs 24/7 call answering services aside, if you still are questioning which is right for your business, there really is only on thing you need to ask yourself. When you call a company, would you prefer to talk to a machine or a person?
Have you ever experienced bad telephone handling? 98% of people say it gives a bad impression. 69% will never call back.
93% of businesses without telephone answering miss calls.
Nobody likes to be greeted by an automated robot!
Delta Office Believes every customer deserves to speak to a human being.